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ITIL® Foundation Handbook, by itSMF UK
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Aligned with the ITIL 2011 publications and syllabus.
Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam.
Describes the key principles and practices of IT service management.
References relevant sections of the core publications.
- Sales Rank: #317341 in Books
- Published on: 2012-01-31
- Original language: English
- Number of items: 1
- Dimensions: 5.55" h x .63" w x 4.49" l, .62 pounds
- Binding: Paperback
- 300 pages
- 2011 syllabus
Most helpful customer reviews
5 of 5 people found the following review helpful.
Not usable as support for study of ITIL
By Tom Segers
The ITIL Foundation Handbook reads like a personal summary of someone studying the slides from the ITIL Foundation training. It is a subset of such slides. It can be used as a small list of topics that are discussed during an ITIL Foundation training or in ITIL study books. It is not by itself a book that can be read or used as a useful reference.
Ordered this pocket book to be aware of potential alternatives to the "Official Introduction to the ITIL Service Lifecycle" book which we currently use as a support for our ITIL Foundation training classes. We use the Introduction book (the other one) as a short readable reference for people who want to get back into the storyline of the training, for the glossary and for the sample process flow diagrams. None of these things are in this Foundation Handbook, which in fact turns out not to be a real handbook but rather an outline of topics discussed in the ITIL Foundation training.
4 of 6 people found the following review helpful.
Not really a book
By Kenneth C Bayne
Very disappointed. This book was much smaller than a postcard in size. Too small to read. Very deceptive picture. Not what I expected to receive. Feel ripped off.
0 of 0 people found the following review helpful.
Good concentration of key material.
By Dmitriy Lebedev
Good and compact concentration of key material. After self-studying with this book and sample tests I have passed the exam with 85%.
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